The mystery of conflict

picture1There are days when I get up and think: what a strange world to have picked to work in, the world of conflict. Why on earth would I choose to spend so much time thinking about the most difficult parts of life? But when I look back, I can see how over the years I struggled to make sense of relationships in my life, at home, with friends, with colleagues. Not all the time, of course, and most worked out. But others didn’t, and I didn’t know why. As I moved into managing people and teams at work, things got more complicated. I struggled, as many do, with how to create a workspace where we could be honest but not too honest; open but not inappropriate. I enjoyed being a manager, but I enjoyed it much more once I developed the skills to manage challenging relationships, once I understood how to engage not just with behaviours but with what was going on beneath the surface. The security of having highly practical tools and techniques to fall back on, rooted in theory and research, made a huge difference. I felt far stronger and more positive as I faced up to old and new disputes in a constructive way – without trying to avoid them and leaving them to fester.

If you’d like to develop similar tools, click here for short tasters from our upcoming online course. It mixes online learning at your own pace with online study groups, linking you to others on the same course. You can take the course simply for interest and professional development, or you can get an accreditation at Masters level.

Upcoming online course: Conflict, cooperation, transformation, online & Bristol, UK, in partnership with the University of the West of England (UWE).

Next cohort starting January 15th, 2017 – contact us to ensure your place or register directly with UWE via the link above.